Contact Cathay Pacific: Find below customer care details of Cathay Pacific airline, including phone and address. Besides contact details the page also offers information and links on services of Cathay Pacific. You can reach the below contact for new booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Cathay Pacific.

Cathay Pacific Customer Relations
Cathay Pacific Airways Ltd
Customer Relations Department
5/F, South Tower, Cathay Pacific City,
8 Scenic Road, Hong Kong International Airport,
Lantau Island, Hong Kong
Fax: (852) 2596-0825

Customer Care Phone
Hong Kong +852 2747 2200
China 400 880 7488 (Local)
Worldwide (toll free) +800 2747 2200

Toll Free – International
Bahrain 800 04403
India 000 800 852 1290
Indonesia 001 803 852 2212
Italy 800 872 726
Netherlands 080 0022 4229
Saudi Arabia 800 885 2008
South Africa 080 098 1589
Sri Lanka (011) 242 2209
Turkey 008 008 529 2219
United Arab Emirates 8000 8520 2816

[email protected]

The Marco Polo Club (frequent flier)
Worldwide toll free  +800 2747 5500 (green,silver,gold) / +800 2747 3888 (diamond)
Fax: +852 2537 9900
Email: [email protected]

Cathay Pacific – The Marco Polo Club
PO Box 1024
Tsuen Wan Post Office
Hong Kong

Trace Baggage

To trace your mishandled or lost baggage click here

Book Cathay Pacific Flight
To book Cathay Pacific flight online click here

Manage Booking
To manage your booking, including your seat and flight meal, click here

Online Check-In
Click here to check-in your flight online
The facility is available for all Cathay Pacific flights, including codeshare flights operated by Dragonair.

Mobile Services
You can now do flight booking, check-in, know flight status and schedules by visiting on your mobile/wireless device.

Baggage Allowance
Each passenger can bring a free baggage allowance of one cabin bag not exceeding 56x36x23cm in size. Acceptance of any bag over 32kg or over 203cm is subject to prior approval and notification.

The Marco Polo Club
The Marco Polo Club offers a range of features to frequent flyers of Cathay Pacific. You have 24-hour access to toll free, priority check-in, inflight duty free specials, excess baggage allowances and worldwide lounge access. The club has four tiers – Green, Silver, Gold and Diamond. You earn club miles every time you travel with Cathay Pacific, Dragonair or any of the oneworld alliance airlines

Asia Miles
Fly with 20 Asia Miles partner airlines including Cathay Pacific and Dragonair to earn Asia Miles. You can even earn Miles by stating at hotels, pending on your credit card and dining. Click here to join

Australia, India, China, France, Russia, Italy, Korea, UK, USA, Vietnam, Sweden, South Africa, Switzerland, Singapore, Bahrain, Bangladesh…click here for the complete list.

If you are a top tier member of a oneworld airline’s frequent flyer programme (Emerald or Sapphire level) you are eligible to use some 550 airport departure lounges. Click here to search for a one world lounge.

About Cathay Pacific
cathay-pacific-airlineCathay Pacific was founded in the year 1946 and is the flag carrier of Hong Kong with its main hub at Hong Kong International Airport. The Cathay Pacific Group, including Dragonair and Air Hong Kong, now operates more than 150 aircraft to some 130 destinations across the globe.

Cathay Pacific is a founding member of the oneworld global alliance, whose combined network serves almost 700 destinations worldwide. In the year 2006, Cathay Pacific signed an agreement that brought Dragonair into the Cathay Pacific Group as a wholly owned subsidiary.

Cathay Pacific currently ranks as the world’s 3rd most profitable airline  and the 4th largest airline in the world by operating profit. In 2009 the airline was awarded the title Airline of the Year by Skytrax. The following year Cathay Pacific was named “Airline of the Year 2006” by Air Transport World magazine.

Cathay Pacific and its subsidiaries employ some 20,000 people in Hong Kong. Cathay Pacific and Dragonair carried a total of 13.0 million passengers in the first half of 2010. For more details, speak with a Cathay Pacific customer service agent or visit the website.

This article has 29 comments

  1. Prof T. S. Reply

    System Error: Unable to complete the refund form online because it says system error. Cancelled ticket and emailed you details including text needed for refund.
    Is this a problem with your system? If so how do I proceed? Also is there a way to have whatever is left of the unused return ticket value placed into a different bank account under the same name? Thank you for your time.

  2. LYNN COMTE Reply

    this is email is in reference to file BKKCX53594

    I have received a cheque (Invoice # AHLBKKCX53594) from Cathy Pacific in the amount of $48.65 CDN dollars. (copy enclosed) I believe an error has been made as the allowance should have been for 6 person… see below:

    Our sincere apologies that we manage to offer your this allowance. As a token of apology we would offer the essential purchase allowance of THB1,300 for person, in total THB7,800 we hope that you will accept our apologies as well as the allowance.

    Please advise how we can correct this error. I would like to resolve this matter as soon as possible. I have already sent 2 emails and left 3 phone messages and no one is replying.


    I am quite disappointed that I still did not receive my missing mileage request for my return flight CX840 13AUG HKG/JFK . I made my request on-line when I found that my miles still not credit in 11/2016 statement. I made another request when I received my December statement and still no miles was being credited and I submit my request on-line again.
    I also did a comment on-line in my statement and received a response that I will be receiving a reply
    after forwarding to the department concerned.
    I tried phoning HKG long distance as well as the US
    800 number hoping to speak with a customer service,but
    in vain.
    I tried several time phoning long distance to HKG 011-852-2747-5500 as well as 1-800-233-2742 hoping to speak with a customer service, how to resolve the case,but only info given to check website.
    I really appreciate your prompt attention in solving
    this matter.
    I have been flying with CX for many years to HKG and every year to YVR at least one or twice a year either purchasing tickets or using BA avios.

  4. Mrs Venkatramanan subhashree Reply

    Dear Officer,
    My Ref : Mrs venkatramanan, CX 632/11th Dec -CHENNAI – Hongkong, and KA 620 / 11th Dec – Hongkong – Hangzhou .

    I wish to Bring to your Notice that My Bag with Tag No: 0160cx132345, was compromised, and my watch was stolen from the Bag, we were able to notice this only after reaching Home, while Unpacking . The watch is a very expensive one “GUESS” make, so we request you to consider this intimation as our written complaint and check at your end how this theft could happen in a locked Zipper Bag. if you need pictures of Bag etc, we can send for your perusal . please reply to my email urgently . Hope Cathy will provide some reasonable response quickly, because it is a very serious matter.

  5. Nicholas Kip Reply

    Had flight from Chicago to Hong Kong on Nov. 19. Asked for chicken from dinner menu and was told they had no more. Same thing happened on return flight, Nov. 28. Attendants were very uncaring about situation and did not follow up. You would think they would stock enough for the amount passengers are paying. No follow up from attendants when asked to get chicken from any extra in first class.

  6. Carl Gerhart/Sylvia Depril Reply

    To whom it may concern,
    I am very upset with your company. We have a flight booked from Boston to Chiang Mai on Jan. 29 and return on Feb. 28. Our flight from NY to Boston was changed by you and we now have a lay over in NY of 14 hours. This is unacceptable. Efforts have been made to try to find another flight and one was found going from Hong Kong directly to Boston. However it was a different price they would not accept this. Your rep. did everything in her power. Needless to say I will NEVER fly with Cathay Pacific again.

  7. Sharyn Walter Reply

    I wish to express my concern about the pressures that passengers are put under when taking the 7.10am flight from Perth to Vancouver. This is the third time I have taken this flight and twice we have left Perth late putting the change over time under pressure. Only an hour and ten minutes is allowed for the changeover to the flight to Vancouver and twice the flight has left Perth nearly an hour late and only the sheer force of numbers has forced the company to hold the connecting flight the second time. The first time there were 20 passengers and on 7.10.16 there were about 16. I paid for a Premium Economy flight for the first time this day but could not enjoy the flight because of the stress associated with leaving late and making the connecting flight.Finally after much pressure from the passengers they agreed to hold the flight. Someone met us at the gate but they literally ran to the next flight leaving me way behind as I am nearly 70 and have a heart condition so was too scared to try to keep up as I could feel my heart racing.I resigned myself to missing the flight but a young man had let them know that I was still coming. This time is too short and unrealistic. When I return on 2.11.16 there is a much longer changeover time which takes a lot of stress out of the journey. Knowing people who have taken this same flight to join tours, who are much older than me, I have advised them to ask for assistance as even if the plane is on time they would have difficulty making the changeover. I will not be taking this flight again as I consider it too stressful and there has got to be a better alternative. It would have inconvenienced both myself and my daughter who had travelled some distance with young children to meet me


    I was flying from FUK(Fukuoka) to Taipei(TPE) by flght No: CX 0511 on 31-st August 2016. I made a credit transaction of HKD 630 for in-flight dutyfree shopping. Surprisingly, besides the said one, one more transaction of equal amount ie, HKD 630 for the same item has been credited in my account on 01-st September 2016. Please note, I landed in Kolkata, my final destination on 01-st September 2016 at IST 00-20 Hrs. Please note the details of the Inflight Sales Invoice as following – print Date/Time: 31-st Aug 2016/ 10-20, Invoice Number: 0148-0008, Product Number: 235.

  9. Yeung Sau King Reply

    Dear Sirs / Madam,

    I am sorry to inform you that we got an error message after we bought a round trip ticket with reference number 5ZQCKE on 8 May at home. The credit card holder,my husband and I went to the Haneda airport around 17:00. However the counters were closed.

    This causes us a big trouble and my husband will not travel with my on coming Thursday.

    We understand that the reminder may be a security for both parties. Nevertheless it should be shown before the process is completed or your website should reject the transaction.

    We are extremely unsatisfactory.

  10. Joel P. Espina Reply

    My schedule flight will be on August 03 2015 going back to Los Angeles from Manila, I want to know how much is the fee if I’m going to change it much early, probably oon the 22nd of June 2015 .. Please kindly give me a quote .. Thanks

  11. Elpidio Reply

    I think my flight is tomorrow, May 21 2014, Cathay Pacific flight CX-6FXAJI from Alkhobar to Bahrain at 8am through a bus. Then Bahrain to Manila from 1pm to 9:45 am on the next day. I would like to verify this because till now I dont have the ticket with me. How will I know? Can you answer. I need your assistance. How can you communicate? Online or to contact do I contact you?

  12. Bruce Reply

    It is always a shame when you pay almost $8,000 for a flight and you have an unpleasant experience. The glasses that were broken in my bag were purchased for HKD8,700 which is over $1,000USD. The voucher is not near what I lost – rather sad.

    Our company uses AA/CX regularly for sending our staff from China to Canada and the US, our travel expenses are $20,000,000 per year for our company. $1,000 puts a big part of that amount in jeopardy if a company were to restrict using a particular airline due to unmanaged customer relations.

  13. Elaine Reply

    DO NOT FLY With this airline !!! Cockpit fire on flight from Hong Kong to London. 17 hr delay. NO hotel offered to passengers. No update on LIVE website. NO emergency numbers available.. call centre CLOSED!! NO information for family !! Media will be contacted 8th dec 2012.

  14. Jeanne Reply

    After speaking with my husband and viewing all of the customer dissatisfaction comments we have decided not to book with Cathay Pacific and thankfully the booking and payment has not been processed.

  15. Jeanne Reply

    I am reconsidering booking with you. I tried to book tickets on- line last night for next September and the booking was not accepted. I rang my bank and everything is fine. There is obviously a problem at your end.
    I am still waiting for a reply from you.

  16. Crish naidu Reply

    Cathy pacific is immune to complaints. Unable to contact any management and staff would not give me either phone numbers or emails of CEO or management. I did send a list of complaints I experienced on my trips from hong kong to south Africa and return . Promised to reply within 20 business days. Nothing happens. Their business class service is disgracefully putrid and low standard.they use all the old aircraft on the hong kong south africa flight despite advertising their new business class?new aircraft are used on usa and australian flights? cabin crew services deteriorating fast? they list all the top management without contact numbers and academic qualifications, probably their management lack any academic qualifications.

  17. alex Reply

    The impression is – nobody cares in the customer “cares”. It’s the same for Marco Polo, Asia Miles, Customer Care, etc. Any published numbers in any country if you try won’t give you anything! Down the pan with the service!

    • Julius Gonzaga Reply

      It is a massive let down!

      I paid double for a ticket. They have not returned my refund despite their promise to have the issue resolved within 3 weeks, and it is now the 5th week.

      Asia Miles doesn’t seem to work either!

  18. Michael Reply

    I’m calling Cathay Pacific Cebu, Philippines office but the line is so busy, since morning today and until now almost 10hours still busy, what happened? I would like to reschedule my flight tomorrow April 18, 2012 to April 21, 2012, Please help me with this, the office is almost closed I need a reply immediately or an email where I can send. Please reply immediately.

  19. Nieves Reply

    Just want to know is it true that your flight last Dec 18, 2011 from Riyadh to Hongkong was delayed going to Philippines? hoping to hear from you soon.tnx

  20. Frank Reply

    Simply do not fly Cathay Pacific, they have an appalling customer care department.

    Two months later I am still trying to sort out, one would think, a simply issue.

  21. Annette Tiller Reply

    I am looking for an email contact to send a message to management in Adelaide about an exceptional ground staff Cathay employee at Adelaide Airport. Her name is Louise, working CX desk Adelaide Jan 4th for the ADL-MEL-HKG service. Her efficient manner, friendly outlook and attitude was exceptional. She was also at the gate and I noticed she was attending to extra matters for a number of passengers. I hope management value such staff.

  22. sherina mohammed Reply

    I need to pre seat my first class ticket, please provide me with contact nos calling from Trinidad and Tobago

    Thanks a lot.. travel is on the 19 Oct

  23. simon Reply

    Hi my name is Simon dalton, I need to find the number to cancel my ticket from Bangkok to Hongkong on the 04 november 2011 friday flight number cx712, I phoned Hongkong office and they said ring Los Angeles office but the number they gave me was wrong could you put me on the right channels to cancel the ticket as I am having trouble communicating from thailand etc, the ticket was booked at the Los Angeles airport, thank you very much

  24. Jonna Lyn Bronk Reply

    Hello i would like to ask how can i handle my extra lagage and where i can pay for this? I am taking a flight tomorrow from amsterdam to manila philippines at 2pm.

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